Employment
Interested in Joining the QFS Team?
We're Hiring!
For the better part of two decades, we at Quality Fleet Service have set ourselves apart as an authoritative resource in terms of heavy equipment maintenance, repair, and refurbishment. While there are many elements of our operation which empower us to make such a lofty claim, doing so would be impossible if we weren't exclusively staffed by a superior staff of skilled technicians and trusted professionals.
As both individuals and as part of a larger team, we at Quality Fleet Service pride ourselves on positive professionalism and our ability to self-motivate. It's a crucial component in our ability to offer a higher level of service to our valued clients. In all areas of our business, we value organizational skills along with an ability to troubleshoot problems in whatever forms they might take. This is as pertinent to the technical side of our work as it is to our daily operations. Regardless of the areas of your interest or expertise (or the unique demands of any position), like-minded professionals are a welcome addition to our team.
Here at Quality Fleet Service you can expect to encounter recognizable equipment brand names as CAT, Deutz, Isuzu, Kubota, Kohler, Perkins®, and Scania. Since each brand, type, and style of machine come with their own unique requirements, we're always looking to expand our team with the highest caliber talent, while helping to expand their individual skillsets with both high-quality training and invaluable on-the-job experience. We invest in our people to make them better at what they do because we understand that their daily contributions allow us to collectively be better at what we do.
We're also proud of our commitment to take care of our team members by offering top-tier health and dental coverage, 401K benefits, sick and vacation time as well as overtime pay.
If you're interested in being part of a rapidly growing company and possess a commitment to excellence in all that you do, you might be a perfect addition to the Quality Fleet Service team. Contact us today at (413) 213-0632 for more information regarding current employment opportunities.
Position title
Heavy Equipment Mechanic
Date posted
April 8, 2024
Description
Quality Fleet Service is growing again! We're looking for both experienced and entry level mechanics to join our team of shop and field service technicians. Based in South Hadley MA, QFS is an authorized dealer of Hyundai Construction Equipment, Liebherr, Bell Trucks, Manitou, Eggersmann, Rockster, and Bandit Equipment. Quality Fleet Service is also a full service, parts, and warranty repair center, specializing in forestry machinery, utility equipment, as well as light and heavy trucks. We are the area’s leading authorized repair facility for CAT, Kubota, Perkins, Kohler, Isuzu, Deutz, Cummins, and Scania diesel engines.
We supply a clean shop working environment, well-maintained service trucks, diagnostic software, and training.
Must be able to work both independently and as part of a team. Positive attitude required as is prior industry experience. Previous experience with aerials, hydraulics, forestry, and or construction equipment a plus.
Responsibilities Included:
- Maintain and develop knowledge of Diesel engines, hydraulic systems, emissions tech, and other systems present in heavy equipment, aerials, and forestry machines
- Execute effective problem-solving skills including analysis of diagnostic data and software.
- Complete required training and certification programs
- Perform and complete repair schedules efficiently
- Possible travel to perform on-site repairs as needed in a variety of conditions
- Must be able to work both independently and as part of a team communicating effectively with supervisors, team members, and customers.
Job Benefits
Benefits include top-tier company paid Health and Dental coverage for all employees as well as many other insurances. 401k, sick and vacation time, as well as overtime pay. Starting pay to reflect abilities and experience.
Contacts
You can learn more about us at our website: www.qualityfleetservice.com or email jobs@qualityfleetservice.com
Position title
Warranty Administrator
Description
We are seeking a full-time on-site Warranty Administrator. The Warranty Administrator will be responsible for handling all aspects of warranty administration, including filing and submitting warranty claims and verifying warranty coverage. The role also involves ensuring customer satisfaction by effectively communicating with customers regarding their warranty claims, resolving any issues, and providing exceptional customer service.
Responsibilities for the Warranty Administrator position include:
- Accurately coding warranty claims and entering into the appropriate automated system
- Processing warranty paperwork to ensure documentation and verifying criteria required by factory or distributor
- Reviewing warranty claims and correcting any errors
- Maintaining good working relationships with the Service and parts Departments
- Booking/coding warranty and internal repair orders
- Reconciling all warranty work orders and working with Accounting to apply payments and credits properly
- Handle rejected claims according to manufacturer specifications and follow up on outstanding claims.
- Maintaining all service and customer records as required by the warrantor.
- Assisting the Service Department in answering phones, writing up work orders, and any other duties as needed
Qualifications required for Warranty Administrator:
- Excellent Communication and Customer Service skills
- Computer Literacy and proficiency in relevant software
- Attention to detail and strong organizational skills
- Prior experience in warranty administration or related field preferred
- Experience in Heavy Equipment industry and technical experience a plus
- Must be able to work in a fast-paced environment and can handle a highly stressed environment
We take care of our people.